SHIPPING & RETURNS
Please check the pick-up and delivery schedule and choose the best option.
Note that the schedule may change based on weekly order volume.
Deliveries are scheduled every Tuesday and Thursday for each city.
Tuesday: Tri-City, Surrey, Langley
Thursday : North Vancouver, West Vancouver, Vancouver
11:00 am - Coquitlam Lougheed Independent
11:30 am-12:00 pm - Coquitlam Centre Library
12:00 pm-1:00 pm - Langley H-Mart
1:00 pm-2:00 pm - Surrey Hannam
2:00-5:00 pm Pick up from IPSE Mandoo Kitchen
11:00 am-1:00 pm - North Van Lynn Valley Mall
12:30 pm-2:30 pm - Downtown H-Mart
10:00 am Appointed location near Burnaby Highgate Plaza
RETURNS & EXCHANGE POLICY
All products are final sale. As we cannot resell any food items returned, we cannot issue a refund for the products you are not satisfied with. Yet, IPSE guarantees a full refund for bad products sold on our website. If you find any quality issues with our products;
you can get your money back once you send us the details of the issues. You are eligible for a full reimbursement within 20 calendar days of your purchase.
After the 20-day period, you will no longer be eligible and unable to receive a refund. For this reason, we encourage our customers to open and try our products after receiving them.
For more information, feel free to contact us via email or phone.